Delivery & Returns



UK- DPD- 2-3 days

EU- DPD- 3-4 days

USA- DHL- 3-4 days

We aim to dispatch goods 2-3 days from the order date.


We hope you enjoy your purchases- whilst we take the greatest care with all orders, ceramics are very delicate and breakages can happen.

If there is any issue with your order or you wish to return it please email us ASAP at

We have a 14-day returns policy, items must be returned within 14 days of receiving them. Unfortunately we do not currently have a free returns service, returns are the responsibility of the customer, we therefore suggest using a tracked service. Bettina Ceramica is based In the UK, any returns will need to be sent to our UK address, please email for details.


International Orders

We currently ship within the UK, Europe and to the USA only. As we grow we look to extend the list of where we can ship to. If you are outside these territories but still wish to place an order, please email and we will do our best to help you.

Our shipping prices at checkout do not include any local customs and duties charges and the customer will be held liable for any charges that may occur.