Shipping

UK & CHANNEL ISLANDS- EXPRESS DPD- 2 days

EU- EXPRESS DPD- 3 days

USA & CANADA- EXPRESS DHL- 3-4 days

AUSTRALIA & NZ- EXPRESS DHL 4-5 days

We aim to dispatch goods 2 days from the order date. Any orders placed after 11am on a Friday will be shipped on the following Monday or Tuesday

Please note

All items are 100% hand crafted in Italy, they are made in small batches, each item is completely unique, and each batch may be slightly different. Please consider this if buying any items to match in pairs.

Exchange, Returns and Order issues

Whilst we take the greatest care with all orders, ceramics are very delicate and breakages can happen. Breakages/issues must reported to us ciao@bettinaceramica.com within 7 days of receiving your pieces in order to make a claim. Please note all claims are reviewed on a case by case basis. We will require photographs of the item and packaging.

Bettina Ceramica products are made with care by artisans, they are very delicate can be easily damaged in transit, which we try to limit. Therefore please do check all the dimensions listed on the website or contact us with any questions to try to limit returns.

To make a return for exchange or refund, please email ciao@bettinaceramica.com.

Please kindly note all returns for exchange and refund must be made within 14 days of delivery of your purchase. Items must be returned in their original, unused condition. Customers are responsible for all shipping costs associated with the return and exchange of products, we recommend using a tracked and insured service. Orders are expected to be re-packaged in the same manner and protection, re-using all original packaging as they were dispatched. Returns are the responsibility of the customer until they arrive safely back at the warehouse, any orders that arrive damaged will not be refunded.

Bettina Ceramica is based In the UK, any returns will need to be sent to our UK address, please email for details.

International Orders

Bettina Ceramica products are made with care by artisans, they are very delicate can be easily damaged in transit, which we try to limit. Therefore we do not offer returns for refund on International orders. However, we would be pleased to arrange an exchange for products of same or similar value. Please kindly note all returns for exchange must be made within 14 days of delivery of your purchase. Items must be returned in their original, unused condition. Customers are responsible for all shipping costs associated with the return and exchange of products, we recommend using a tracked and insured service. Returns are the responsibility of the customer until they arrive safely back at the warehouse, any orders that arrive damaged will not be refunded.

If you are outside the territories that we ship to, but still wish to place an order, please email ciao@bettinaceramica.com and we will do our best to help you.

 

Our shipping prices at checkout do not include any local customs and duties charges and the customer will be held liable for any charges that may occur.