Delivery & Returns
UK & CHANNEL ISLANDS- DPD- 2-3 days
EU- DPD- 3-4 days
USA & CANADA- DHL- 3-4 days
AUSTRALIA & NZ- DHL 4-5 days
We aim to dispatch goods 2-3 days from the order date. Any orders placed after 11am on a Friday will be shipped on the following Monday or Tuesday
Exchange, Returns and Order issues
We hope you enjoy your purchases- whilst we take the greatest care with all orders, ceramics are very delicate and breakages can happen.
If there is any issue with your order please kindly email us ASAP at email@example.com
Bettina Ceramica products are made with care by artisans. To make a return for exchange or refund, please email firstname.lastname@example.org. Please kindly note all returns for exchange and refund must be made within 14 days of delivery of your original purchase. Items must be returned in their original, unused condition. Customers are responsible for all shipping costs associated with the return and exchange of products.
Bettina Ceramica is based In the UK, any returns will need to be sent to our UK address, please email for details.
We currently ship within the UK + Channel Islands, Europe, USA, Canada, Australia and New Zealand. As we grow we look to extend the list of where we can ship to. If you are outside these territories but still wish to place an order, please email email@example.com and we will do our best to help you.
Our shipping prices at checkout do not include any local customs and duties charges and the customer will be held liable for any charges that may occur.