Dispatch

We aim to dispatch goods 2/3 days from the order date. Any orders placed after 11am on a Friday will be shipped on the following Monday or Tuesday

 

Shipping

Bettina Ceramica is based in the UK- our pieces are shipped from our warehouse in the UK. Shipping costs and shipping times are calculated at checkout

 

Exchange, Returns and Order issues

Whilst we take the greatest care with all orders, ceramics are very delicate and breakages can happen. Breakages/issues must reported to us ciao@bettinaceramica.com within 7 days of receiving your pieces in order to make a claim. Please note all claims are reviewed on a case by case basis. We will require photographs of the item and packaging

Bettina Ceramica products are made with care by artisans, they are very delicate can be easily damaged in transit, which we try to limit. Therefore please do check all the dimensions listed on the website or contact us with any questions to try to limit returns

To make a return to our UK warehouse for exchange or refund, please email ciao@bettinaceramica.com

Please kindly note all returns for exchange and refund must be made within 14 days of delivery of your purchase. Items must be returned in their original, unused condition. Customers are responsible for all shipping costs associated with the return and exchange of products, we recommend using a tracked and insured service. Orders are expected to be re-packaged in the same manner and protection, re-using all original packaging as they were dispatched. Returns are the responsibility of the customer until they arrive safely back at the warehouse, any orders that arrive damaged will not be refunded

 

International Orders

Duties and Taxes outside of the UK are NOT included unless stated at checkout, and the customer will be held liable for any charges that may occur.

If you are outside the territories that we ship to, but still wish to place an order, please email ciao@bettinaceramica.com and we will do our best to help you